1. About this policy
This Privacy Policy explains how Artistry Cake Stylist collects, uses, stores and discloses personal information provided through this website, by email, by telephone or during the cake enquiry and booking process.
2. Information we may collect
We may collect your name, telephone number, email address, preferred contact method, event date, event type, guest numbers, delivery suburb, cake preferences, design notes, inspiration links, budget information and other details you choose to provide.
Our website hosting provider may also record technical information such as your IP address, browser type, device information, access time and requested pages for security and server administration.
3. How information is used
We use personal information to respond to enquiries, check availability, prepare quotes, manage bookings, arrange collection or delivery, process changes, communicate about your order, keep appropriate business records and improve our services.
4. Contact and booking forms
General contact-form enquiries are directed to info@artistrycakestylist.com. Detailed cake booking requests are directed to bookings@artistrycakestylist.com. Submitting a form does not confirm a booking; availability and pricing must be confirmed separately.
5. Disclosure of information
We do not sell personal information. Information may be shared with service providers where reasonably necessary to operate the website, deliver email, provide hosting, arrange delivery, obtain approved cake decorations or comply with legal obligations.
6. Cookies and website technology
The website may use essential cookies or similar technology required for normal site operation and security. If analytics, advertising or other non-essential technologies are added later, this policy and any required consent controls should be updated.
7. Storage and security
Reasonable steps are taken to protect personal information against misuse, interference, loss and unauthorised access. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
8. Access and correction
You may request access to, or correction of, personal information held about you by emailing info@artistrycakestylist.com. We may need to verify your identity before responding.
9. Retention
Information is retained only for as long as reasonably required for enquiries, bookings, accounting, dispute management, legal compliance and legitimate business records, after which it may be securely deleted or de-identified.
10. Photos and portfolio content
Images supplied by customers or photographs of completed cakes will not be used in identifiable customer marketing without appropriate permission. Cake-only photographs may be used to display Artistry Cake Stylist work unless a customer requests otherwise before collection or delivery.
11. Changes to this policy
This policy may be updated when business practices, website features or legal requirements change. The current version will be published on this page with the updated date.
12. Privacy enquiries
Privacy questions, access requests or complaints can be sent to info@artistrycakestylist.com or discussed by telephone on 0433 015 037.